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⚠ PLACEHOLDER — return window, restocking fee, and non-returnable categories below are invented. Confirm every detail with HQT before publishing.
Most new, unused items may be returned within 30 days of delivery. Items must be in their original packaging, in resalable condition, with all components and documentation included.
Call 1-877-DRAWBAR (1-877-372-9227) or email us before shipping anything back. We will confirm your item is eligible, issue a Return Merchandise Authorization (RMA) number, and give you the return address and packing instructions. Returns received without an RMA number may be delayed or refused.
Returns for reasons other than our error or a defect are subject to a 15% restocking fee, and return shipping is the customer’s responsibility. If we shipped the wrong item or the item arrived defective, we will cover return shipping and waive all fees — that one’s on us.
The following cannot be returned: cutting tools that have been used or mounted, opened lubricants, coolants, and abrasives, special-order and custom items, and rebuilding service work (covered instead by our service warranty — see Warranty Information). Electrical components may only be returned unopened.
Once your return is received and inspected, we will issue a refund to your original payment method, typically within 5–7 business days. Original shipping charges are refunded only when the return is due to our error or a defective product.
Need a different size, taper, or part number? The fastest route is usually to place a new order for the correct item and return the original for a refund — but call us first and we’ll figure out the best way to handle it.
Most returns in our business come from fitment guesses. If you’re not certain a part fits your machine, call 1-877-DRAWBAR before ordering — a two-minute conversation beats a round trip through the mail.
This is a sample page.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.
